Human
Resource Professionalism
 

Employee Owned Since 1979
 

Remarkable
 Employee
Relations
 

Our success depends upon our ability to attract and retain people committed to teamwork, continuous improvement and exemplary customer service.
 

Industry
Leading
Employee
Benefits


We Distinguish Ourselves by:

Anticipating and exceeding the expectations of our customers

Building sustainable partnerships with our customers and manufacturers

Maintaining the highest standards of ethical business conduct

Being aware or, and responsive to the needs and concerns of the community

 

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Job Requirements

BSME with minimum one year applied engineering experience in industrial/factory automation environment. Working knowledge of mechanical motion control components and their applications. Excellent communication and interpersonal skills to effectively interface with Cross associates, customers and suppliers. Excellent PC skills including knowledge of common industry related software.

Job Description Summary

Provides technical telephone support to the Cross Automation sales staff and customers in pre-sales through post-sales capacity. Interpret and translate customer needs for design, application, and service information. Answer product and application related questions to assist with proper product selection. Develop application knowledge and expertise on CA product offering through internal and supplier training, customer training, technical manuals, and telephone support.

Principal Responsibilities

A. Provide first level telephone technical support to customers and company sales staff for product and application related questions utilizing supplier information and resources to ensure proper product selection.

B. Develop and maintain technical competence and application skills for mechanical motion control products including sizing, selection and required programming.

C. Assist with the Demo process (build, dispatch, maintain) for use by other technical support staff, outside sales, and customers.

D. Assist sales associates with preparation of accurate bills of materials and quotations for mechanical motion products, systems, and technical services.

E. Develop and conduct product training/information sessions for company associates.
 

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Job Requirements

Superior knowledge and practice of advanced selling skills, strong technical comprehension of automation control products and their applications, or strong technical aptitude and ability to comprehend technical products and industrial applications, excellent PC skill level, including extensive knowledge of MS Word, Excel, and Power Point.

Bachelor's degree in a technical discipline preferred with a minimum of 2-3 years industry related sales experience or equivalent combination of education and experience.

Job Description Summary

Responsible for the development of profitable new business and the maintenance of existing business at assigned accounts to achieve annual gross profit objectives.  Account managers make sales visits to assigned accounts, utilizing their technical expertise and superior selling skills to convince them to specify and purchase automation control products from Cross Automation.  Account managers work as a team with Inside Sales Representatives, Inside Application Engineers, and Field Applications Engineers to provide solutions to each desired customer’s control needs.

Principal Responsibilities

1. Achieve annual gross profit objectives [50% of your time]

2. Develop new business opportunities from targeted prospects and key accounts [30%]

3. Maintain high degree of technical competence in franchised products and their applications.[10%]

4. Develop and maintain a high degree of superior consultative selling skills and demonstrate acquired skills through solution-based projects generated from targeted accounts. [10%]

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Job Description Summary

The Field Application Engineer (FAE) will function as a key technical support resource for sales people and customers in the Region. The FAE’s primary responsibility will be providing both telephone and on-site technical support for Cross Automation products and technologies. This will include capturing application data, developing bills of materials and quotations, conducting product demonstrations, providing training and performing programming, start-up assistance, troubleshooting, and other billable services as required. The FAE will also assist with lunch-and-learns, technology fairs, product training, technology seminars and other sales and marketing initiatives in the Region. Must be willing to travel 50% of the time.

Principal Responsibilities

A. Engage in field sales activities as a technical resource for motion control and other industrial automation products. Work with the field sales force in identifying opportunities by visiting customer sites and analyzing customer needs. Assist the sales force in closing orders by providing application specific solutions. Provide support to the outside staff through development of custom demonstrations, conducting training seminars as lunch and learns, managing and scheduling road shows to promote specific products or technologies, and assist in planning and implementing Tech Fairs.

B. Demonstrate a broad spectrum of technology expertise by maintaining a high level of competence and application knowledge of CA key product lines.

C. Assist the sales staff in identifying billable service opportunities that fit the profile of the type of services CA will support. Personally provide programming, commissioning, start-up, training, and other technical services as required.

D. Develop technical notes, application notes, and product/technology presentations to provide sales the tools to identify and close opportunities.

E. Interface on a regular basis with key and target accounts in the Region as the CA field technical support specialist.

F. Interface on a regular basis with key suppliers as the Regional technical support specialist and participate in supplier training programs as required. G. Participate in Regional quarterly sales meetings and other CA division meetings as required.

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* Minimum 2 years college with 1 year factory automation or industry-related  sales experience

or—

* 2-3 years industry-related experience, at least 1 of which was in a sales
position

or--

* 6 months - 1 year experience as Cross Automation ISR Trainee

Computer literate—prefer working knowledge of Enterprise Software.

Job Description Summary

Teamed with Field Account Managers. Responsible for growing sales and gross profits by working with field sales to maintain existing business and generate new sales at key and target accounts. Function as primary telephone contact for assigned accounts and provide exemplary customer service to them by handling inbound calls and taking appropriate actions to satisfy requirements promptly and accurately.

Principal Responsibilities

A. Team with Field Sales to achieve monthly sales and gross profit objectives by retaining current business at existing accounts. Assist field sales with growth objectives through identifying and closing new business opportunities.

B. Provide exemplary service to assigned key and target accounts by providing prompt, knowledgeable, accurate and courteous responses to customer requests.

C. Work with Field Sales to build strong customer relationships by learning customers’ businesses, learning how to identify their specific needs, and understanding the competitive environment at each account. Communicate a caring and friendly attitude.

D. Work with Field Sales and management to establish customer prices that secure desired business while maximizing gross profit margins on all transactions.

E. Continuously improve product knowledge that clearly demonstrates technical competence.