RMA
Repair or Return



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Cross Automation - Request for Repair Quote and/or RMA

Thank you for helping us serve you better by using this request form.  After your request has been submitted, a Cross Automation Representative will be in contact with you as soon as possible regarding your request for an RMA Number or Repair Quote.

Please select one of the following: 

RMA for Repair/Repair Quote [red border]
or
RMA to Return Product for Credit or Other Reason [blue border]

Request for Repair RMA or Repair Quote
1. Request an RMA for Repair
or
 Request Quote for Repair
2. Level of Urgency is: High  Medium  Low
3. Contact Information         ** indicates REQUIRED ENTRY
 
Company Name **
Contact Name **
Shipping Address 1 **
Shipping Address 2
City**
St**
Zip**
Billing Address 1
Billing Address 2
Billing City
Billing St
Billing Zip
Telephone**
eMail**
4. Shipping Info
 
Shipping Method**
Shipping Service Level**

 Other...Explain Below
Shipping Method
Account Number
This is your account# with UPS, FedEx, etc.  Otherwise we will prepay and add appropriate freight costs to your invoice.
Payment Method**

Credit Card  Cash in Advance 
Existing Open Account
Purchase Order #**
 [Not Required for Quote]
There are additional charges for rush or expedited repairs and rapid-turnaround services.  The eligibility of warranty repairs are determined by the manufacturer.  Evaluation and "No Problem Found" charges may apply.
5. Item for Repair - # 1   All Required Entries
Level of Service Repair Normal, Routine Repair Service
Priority Repair - Extra $ Charges Will Apply
 Rush Repair - Extra $ Charges Will Apply
Manufacturer
Part or Model Number
Product Description
Serial Number
Description of Failure or Problem/Symptoms
Please Review All Entries Above then click Submit at Bottom of RED form  
OR proceed with Item #2 directly below
  Item for Repair - #2  All Required Entries
Level of Service Repair Normal, Routine Repair Service
Priority Repair - Extra $ Charges Will Apply
 Rush Repair - Extra $ Charges Will Apply
Manufacturer
Part or Model Number
Product Description
Serial Number
Description of Failure or Problem/Symptoms
Please Review All Entries Above then click Submit at Bottom of RED form 
OR proceed with Item #3 directly below
  Item for Repair - #3 All Required Entries
Level of Service Repair Normal, Routine Repair Service
Priority Repair - Extra $ Charges Will Apply
 Rush Repair - Extra $ Charges Will Apply
Manufacturer
Part or Model Number
Product Description
Serial Number
Description of Failure or Problem/Symptoms

 

 

RMA for a Return
1. Return for Credit      Other [please explain below]
  Level of Urgency is: High  Medium  Low
2. Contact Information           ** indicates REQUIRED ENTRY
 
Company Name**
Contact Name**
Address 1**
Address 2
City**
St**
Zip**
Telephone**
eMail**
3. Item for Return #1
  Quantity
  Manufacturer
  Part or Model #
  Product Description
  Serial Number
[or N/A if none]
  Approx Date of Purchase
  Your Original PO #
  Invoice # if known
  Reason for Return  
  Note: Restocking fees will be quoted based on:
  • condition of item and use of original packaging
  • manufacturer's return policy
  • age of item and date purchased
  • marketability of item - stock or non-stock

Only items purchased from Cross Automation may be returned for credit
Cross Automation retains the right to refuse return of products 90 days after invoice date.
  Comments


Please review your data input then go to the bottom of this page for form submittal OR proceed with Item #2

 

4. Item for Return #2
  Quantity
  Manufacturer
  Part or Model #
  Product Description
  Serial Number
[or N/A if none]
  Approx Date of Purchase
  Your Original PO #
  Invoice # if known
  Reason for Return  
  Note: Restocking fees will be quoted based on:
  • condition of item and use of original packaging
  • manufacturer's return policy
  • age of item and date purchased
  • marketability of item - stock or non-stock

Only items purchased from Cross Automation may be returned for credit
Cross Automation retains the right to refuse return of products 90 days after invoice date.
  Comments


Please review your data input then go to the bottom of this page for form submittal OR proceed with Item #3

 

5. Item for Return #3
  Quantity
  Manufacturer
  Part or Model #
  Product Description
  Serial Number
[or N/A if none]
  Approx Date of Purchase
  Your Original PO #
  Invoice # if known
  Reason for Return  
  Note: Restocking fees will be quoted based on:
  • condition of item and use of original packaging
  • manufacturer's return policy
  • age of item and date purchased
  • marketability of item - stock or non-stock

Only items purchased from Cross Automation may be returned for credit
Cross Automation retains the right to refuse return of products 90 days after invoice date.
  Comments


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