Cross Automation Customer Satisfaction Survey
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1. Please Rate Our Service Quality In Each Of The Following Areas Based On Your Experience In The Last Six Months:
  Greatly Exceeds
Expectations		 Somewhat Exceeds Expectations Meets
Expectations		 Some Improvement Needed Significant Improvement Needed No Recent Experience
a. Timely Access to Inside Sales Team
b. Responsive to Your Needs
c. Product Availability
d. Overall Level of Service Received
e. Overall Value Received

2. Please Compare Our Service Quality In The Following Areas To That Of Your Top Suppliers:
  The Best Above Average The Same Below Average The Worst No Experience
a. Timely Access to Inside Sales Team
b. Technical Knowledge of Inside Sales Rep
c. Access to Knowledgeable Field Sales Rep
d. Responsive to Your Needs
e. Product Availability
f. On Time Delivery
g. Order Accuracy
h. Shipping Accuracy
i. Invoicing Accuracy
j. Courtesy of Employees
k. Overall Value Received

3. Please Recommend Any Specific Areas We Need to Improve:

Thank you so much for your time and valuable input!